Contact Us

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102 Mad River Green
Waitsfield, VT, 05673
United States

8024983266

Product Think Tank LLC brand product and consulting. 

Sizing* Shipping*Wrapping*Returns

 

Sizing * Shipping * Returns
 

The best way to know if a piece is right for you is to interact with it ... feeling the weight of the garment, the softness of hand, and the ease of the drape. We encourage visiting our retail partners first. However, that being said, since we are a micro brand with limited availability ...we do have some pieces available here for sale.

SIZING:

Our goods run pretty true to size. If you're normally at the top of size then buy that size if you want the item to fit and if you want it a little looser go up a size. To help illustrate fits you'll see that our models vary from sizes S - XL. Our photo sessions help us ensure that the range of sizes fit a range of bodies. Feel free to call us if you need help deciding which size to buy or which styles may be best for your body type.

SHIPPING :

Please note that in order to keep retail prices low the shipping and handling have not been automatically built into the price. Goods are sent via our neighbor, the United States Postal Service.

EXPRESS SHIPPING:

Please CALL or EMAIL US if you need expedited shipping to confirm which option your goods will fit in (envelope or box). 802-498-3266.

GIFT WRAPPING: 

Available upon request. Please CALL or EMAIL US to discuss the occasion this is for. 

EXCHANGES:  

If you're looking to exchange an item for a different size then we will cover the cost of the replacement size being sent to you. 

RETURNS:

Goods are 100% inspected for flaws before being accepted into inventory and being placed at retail or shipped to you. Knits can be snagged by jewelry. To prevent damage please remove jewelry (or turn rings in) before trying our items on. Since the goods that leave here do not have runs, holes, snags, burrs on them we cannot accept them back for these reasons.

  • Returns cannot show any signs of wear (for example: makeup stains, deodorant, stains, the knit has been stretched out, goods have been washed, altered, etc.) and must be returned in the same condition received with tag(s) attached.

  • Please contact us for a Return Authorization within 7 days of delivery (as verified by courier).

    The Return Authorization will state how quickly the item must be returned upon issue. In general the goods will be expected back within 7 days of the Authorization issued (so a total of 2 weeks for both authorization and shipping back to us).

  • We can't afford to cover Return Shipping without raising all retails so shipping costs are your responsibility.